Ezra Bailey

The third webinar in EG’s Future of Work series.

The challenge workplaces face today is staying relevant – with the workforce embracing increased opportunities to work from home, owners are seeking new ways to ensure office spaces do not become redundant. For many occupiers, the office’s value is now as a hub for interaction and collaboration. As workplace managers look for office spaces that can deliver experiences and activities that focus on wellbeing, sustainability and community, owners are pivoting to meet these expectations.

Tenant experience platforms have come forward to solve the return-to-work problems and complexities faced by landlords and occupiers. Not only can we now support on-site employees, but platforms and technology are developing to engage flex workers, to create a tenant experience.

Join us as our panel of industry leaders to discuss how using technology and tenant experience platforms can boost occupier engagement.

Discussion points:

  • What are the new occupiers’ needs? 
  • What types of technology are being used to engage tenants?
  • What are the value drivers that increase tenant engagement?
  • How do ESG measures affect engagement and what are the modern methods of implementing them?


Claire Dawe, director, asset management, Stanhope

Dawe leads the asset management team at Stanhope, a portfolio of just under 3m sq ft and £2.5bn of assets under management. Most notably, she has focused on the recently transformed White City area to deliver the strategic vision and further build on the areas commercial success and established reputation as a vibrant, innovative and creative part of London. She joined Stanhope in September 2018 from Grosvenor Britain & Ireland, where she led the asset management team for the Belgravia portfolio. She was accountable for delivering the long-term strategy to create distinctive and vibrant neighbourhoods which attract footfall, spend and offer prosperity to their tenants. Having moved around the Grosvenor business more than 10 years, and setting up the London estate investment team, she has stakeholder management expertise, strategic planning experience, major change credentials and can point to significant operational success heading a £1bn business. Dawe is a member of Real Estate Balance and a mentor for Stanhope initiative Mentoring Circle.

Basil Demeroutis, managing partner, FORE Partnership

Demeroutis is the managing partner of FORE Partnership, a private investment firm that believes in driving social and environmental innovation in the built environment. FORE transforms buildings through active, hands-on asset management that focuses on low-carbon strategies, social impact, placemaking and design. Prior to founding FORE, Demeroutis was a partner at Capricorn Investment Group, the family office of Jeff Skoll (eBay), overseeing the firm’s European business, its global real estate strategy, and serving on the firm’s investment committee. Previously he was a managing partner at Jargonnant Partners and spent 13 years in investment banking working for ING Barings, Bear Stearns, and Bankers Trust (Deutsche Bank). Demeroutis received a BSc in Mechanical and Aerospace Engineering from Cornell University.

Samuel Warren, managing director, HqO UK

Warren is the managing director of HqO UK. He is responsible for the growth of the platform in Northern Europe, including Germany, Netherlands and Nordics. Prior to HqO, Warren spent 12 years in the real estate market specialising in growing new businesses and high-performing sales and marketing teams with companies such as CBRE and Chesterton Global and developers such as Berkeley Group and Country Garden. He has worked in the Middle East, Singapore, China and Russia. He is a graduate of Exeter University and also commissioned into the British Army, serving as a bomb disposal and search officer in the Royal Engineers.

Craig O’Donnell, group innovation director, Grosvenor

Craig O’Donnell joined Grosvenor in April 2018 and is responsible for digital innovation activities across the Group, having helped set up the new Digital Innovation business unit in July 2019.  Craig was previously Chief Information Officer at Landsec where he was responsible for technology strategy and delivery across the Group as well as leading several business transformation projects. Craig is a Board member of Thrive Homes and holds a BA (Honours) in Geography from the University of Strathclyde.

Isabel Thomas, Head of Offices, Shaftesbury

Isabel joined Shaftesbury in April 2021, and isresponsible for managing the Group’s 0.4 million sq. ft. of office space across the West End, while overseeing several ongoing office refurbishment and development schemes, as the Group continues to adapt its portfolio to meet evolving occupier requirements. Prior to this, Isabel worked for Aviva Investors where, for over five years, she was responsible for maximising the performance of its Central London office assets through the initiation and implementation of development, refurbishment and leasing programmes. Prior to that, she was a Senior Surveyor at Cushman & Wakefield, focused on Central London Occupier Representation.

Alex Daniel, London reporter, EG

Daniel is EG’s London reporter, writing about offices and the post-pandemic return to work. He has written for The Guardian, City AM and many other publications.

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