Customer Success Manager at EG
“In 2021 I completed a mentorship programme with 20/20 Levels, formerly known as 20/20 Change. 20/20 Levels is a youth empowerment organisation renowned for helping young people realise their true potential and cultivate the right mindset to engage with today’s changing society. They help to bridge the gap between education and employment by providing training and support to equip young black people with the tools they need to flourish in their chosen profession.
The 10-week 20/20 Levels “I AM Change” programme involved various sessions such as understanding the mind and its multiple functions, exploring how a thought triggers a subsequent or opposing action, defining my idea of success, understanding my uniqueness and identity as well as taking responsibility for my own life. Outside of the session CV workshops, mentorship with professionals, access to job fairs and traineeship/apprenticeship opportunities were provided. The purpose of this is to take a once lost and broken individual who may have been held back by things beyond their control and provide guidance, support and inspiration that changes their mindset and helps them develop their idea of success. This programme helped me build my confidence and self-esteem during a time that I had completely lost it due to various failures in the past.
Once you have completed this 10-week programme you become a lifelong alumnus in which you continuously receive the support you need with mentorships, jobs, and internship opportunities. It is through this programme that I was encouraged to apply for the Sales Apprenticeship role within LexisNexis Risk Solutions.
After successfully being selected for this amazing opportunity, I was placed at EG as a Customer Success Manager. My experience so far has been great. I have learnt so much in a short space of time, and it has truly been a constant ebb and flow of progress and obstacles. From conducting my very first EG Radius training meeting on my own to struggling with imposter syndrome and navigating how to show up in a space where I didn’t feel like I fit in. Celebrating these small wins and overcoming these fears and obstacles has taught me how capable and resilient I am. EG has been more than welcoming and with the constant support from my team and manager I’ve been able to obtain new skills and develop professionally. At EG I have seen the value of organisational teamwork and how when we all show up to consistently do the process, we inevitably will see the results. There is no saying that this is the final destination on my career journey, but I have now been exposed to the unlimited potential and opportunities to discover what that could be.”