Ezra Bailey

For our second webinar in EG’s Future of Work series, we turn to the topic of reopening strategies.
What are the three main objectives for today’s landlords?
• Reopening the office
• Encouraging the return of tenants
• Re-engaging those tenants
To bring new insight into this discussion, we hear from three leading experts.

Missed the first production in this series?
Click here to watch Future of Work: Digital Transformation


Melanie Chin, brand & community manager, CIBC Square, Hines

Chin is the brand & community manager for CIBC Square, Toronto’s new international standard of community, providing an elevated environment for all to thrive through work, wellness and sustainability. Chin leads the marketing, communications, branding and programming direction for the development. Prior to joining Hines and the CIBC Square team, Chin worked at Midway in Houston, Texas, a real estate investment, development and management firm, as a senior marketing co-ordinator managing the marketing programs for multiple developments. She has worked with a number of global brands such as Kia, Nike, the NFL, and the Houston Rockets to create unique experiences.

Jon Lesquereux, regional head, APAC, Equiem

Lesquereux BSc (Hons) Urban Land Economics, FRICS & GAICD has more than 30 years’ experience in the commercial property industry. He has held senior positions within large real estate groups in the UK, New Zealand and Australia. In Auckland, Lesquereux held leadership roles in capital transactions, leasing, development origination and asset management for diversified listed real estate trust, Kiwi Property. In more recent years, based in Sydney at CFSGAM and then at AMP Capital, he led office & industrial investment management teams, driving investment performance for multiple listed and unlisted funds.

In 2019, Lesquereux joined Equiem to head up its Asia Pacific business, where he has overall responsibility for the performance of the region, including oversight of a team of 100 across customer services and engagement, client retention, growth and acquisition, the region’s product roadmap and services evolution.

Tom McClellan, country director, UK & Ireland, WiredScore

McClellan joined WiredScore in 2017 to run the company’s expansion across the United Kingdom and Ireland. Previously, he worked in commercial real estate investment and portfolio management working across a range of funds and risk appetites. McClellan currently sits on the Urban Land Institute tech committee.

Gilbert Yule, estate and customer service lead – King’s Cross, Argent

An accomplished senior operations leader with a history of delivering strong results and lasting value, Yule has considerable experience of leading large complex site operations and multi-site portfolios within cross-sector market-leading organisations. He is currently working for Argent, one of the top real estate development companies in the UK, driving best-in -class property, facilities and operational management excellence for the entirety of the King’s Cross Estate.

Yule was formerly operations director – estates (Europe) at Lendlease, owning development and delivery of detailed estate management strategies for the lifecycle of a £26.4bn pipeline of urbanisation projects. He has a strong track record of customer service implementation, recruitment and team training/development, and leads with an engaging management style that gets commitment and results from the team.

He brings a natural aptitude for interacting effectively with staff and clients at all levels and is well-accustomed to collaborating with executive management. Yule perates with utmost integrity; capably winning buy-in, co-operation, and support of key stakeholders.

Chair: Damian Wild, director of market development, EG

Wild has been with EG since 2009 as editor, editor in chief and publisher. Director of market development since January 2021, he is now focused on EG’s strategy and ensuring its products and services meet the needs of the real estate market. He continues to host the Future of Real Estate podcast and is a regular contributor to industry events.

In partnership with:

Equiem is the global leader in commercial workplace experience technology.

Commercial real estate is facing unprecedented uncertainty. Equiem helps landlords and property managers strengthen customer satisfaction and loyalty by delivering exceptional experiences and life-improving technologies.

Equiem’s market-leading workplace experience technology suite is live in more than 500 buildings worldwide, across over 100m sq ft of real estate.

With a tenant experience platform, e-commerce platform, flexible space booking platform, and a comprehensive arsenal of property management software solutions, landlords can attract and retain occupiers, streamline operations, deliver targeted communications, supercharge onsite retail and services, and unlock additional asset value across their portfolios.

The Equiem suite also includes the most advanced tenant analytics in the market, providing clients with rich, actionable intelligence that drives smarter, more effective tenant engagement.

Founded in 2011, Equiem operates in Australia, the USA, the UK, Ireland and Canada.

WiredScore is the organisation behind the WiredScore and SmartScore certifications: the internationally recognised digital connectivity and smart building rating systems for real estate, helping landlords design and promote buildings with powerful digital connectivity and smart capabilities.

WiredScore was founded in New York in 2013 by leaders in real estate, technology and telecommunications, with an endorsement from Mayor Bloomberg, to improve the city’s technology infrastructure, and support its entrepreneurs who are driving technological advances and creating jobs.

Following success in the US, WiredScore launched in the United Kingdom in October 2015 after winning the Greater London Authority’s tender to be the official Mayor of London Digital Connectivity Rating Scheme. International demand for the digital connectivity rating system has since seen 650m sq ft of commercial and residential space commit to WiredScore certification, impacting six million people across 12 countries.

For more information on WiredScore, SmartScore or to find WiredScore and SmartScore certified buildings, click below.